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Force WiFi Calling on your Android Phone

If you have poor 3g/4g mobile network coverage in say your office – it makes sense to use WiFi calling for an uninterrupted calling experience. But how do you force your phone to use WiFi and not try and use the mobile network?

On Android:

  • Phone Settings – Call Settings – make sure WiFi calling is enabled.
  • Put phone into Airplane Mode (this will turn Wifi off)
  • Turn Wifi back on

Then just remember to turn airplane mode off before you leave the office!

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Getting Fibre to the Premises and moving to VOIP phones…

After years of putting up with unreliable broadband service and shoddy support from TalkTalk, I took the plunge and decided to ditch them and get fibre straight into the premises (FTTP) from a company called Aquiss.net.

The thing about FTTP is that it doesn’t use the old copper cable that was previously carrying the landline telephone calls and broadband service.  This left me wondering what to do about the landline, as I still think for a business a landline suggests you have a building, a geographic location – so it builds trust for some people.

With that in mind, I was wondering what the best way would be to affordably keep your landline number… You could just keep your old broadband supplier – maybe go onto their lowest tariff – and that way you would have a backup internet connection if the fibre went off. Or just rent a buisness line – but those are quite expensive options.

I discussed this with Aquiss who were incredibly knowledgeable and helpful – and what a refreshing change. Their suggestion was to port the landline number to a VOIP telephone service provider. Well this was all new to me but once I had taken a look at the provider they recommended, VOIPFONE, it started to make sense. But would it work? All my landline calls get diverted to my mobile – so it’s important.

It costs £20 + vat to ‘port’ your landline number to VOIPFONE – this also has the effect of telling your current supplier that you wish to terminate your contract or service related to that number. I was out of contract with TalkTalk so there were no issues. Just endless messages from TalkTalk asking me to stay…the last letter was titled: ‘Is this really goodbye…?’ Err yes. If they had shown the same level of concern every time the broadband failed then maybe I would have reconsidered. Oh the joy of not having to deal with their rubbish customer service ever again.

Once your number has ported, you can get into your account page at VOIPFONE and set up things like call divert. So I’m now sitting pretty with speedy FTTP uploads and downloads and I can control where my inbound landline calls go to, or even set up fancy IVR systems, music on hold, auto-attendants…the possibilities are endless.

Should have done it ages ago.

And of course if you need any auto-attendant, answerphone, IVR or messages on hold recordings made- Sounds Visual specialises in supplying professional voice recordings for company telephones systems around the UK and beyond. To find out more call 01225 470011 – or email jono@soundsvisual.com

LINKS

Fibre to the premises: https://www.aquiss.net/
Port your landline to VOIP: https://www.voipfone.co.uk/

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Phrases and Messages for your Business On-Hold Audio System

Here are some examples of phrases to use in your on-hold messaging, just to occasionally remind callers that you haven’t forgotten about them.
These are the little phrases that can occassionally go at the end of your marketing message. Remember…variety is the spice of life…
telephone hold music

  1. Please continue to hold…thank you
  2. Thanks for holding…we’ll be with you in just a moment.
  3. Thanks for holding…we’ll bewith you as soon as we can / as fast as we can.
  4. Ask for more details when you’re connected.
  5. Ask for more details when we take your call.
  6. Sorry to keep you waiting, a member of the team will be right with you / will answer your call shortly.
  7. Find our more at www.***.***.
  8. Let us know how we can help when we take your call.
  9. Ask for the details in just a moment.
  10. Let us know what you’re looking for in just a moment / when we take your call.
  11. Tell us what we can do for you in just a moment when we take your call.
  12. Thank you for waiting, we won’t be much longer.
  13. For more information, speak to a member of our team in just a moment.
  14. Your call is important to us….USE WITH CAUTION!
  15. We know you are waiting and appreciate your patience. Someone will be with you as soon as possible. Thank you.

Do you need help writing and recording On-Hold audio for your business? Talk to the experts today – click to email or call 07738 470011.
Sounds Visual have been producing on-hold audio for businesses around the UK since 1990.

  • We offer a high quality fast and affordable on-hold audio service and can help you with:
  • On-Hold Messages & Music
  • Auto Attendant Messasges
  • IVR Prompts
  • Answerphone Answer Machine Messages
  • Out of Hours Messages

Download the PDF guide to Effective On-Hold Audio

 

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10 tips for better on-hold telephone hold audio

[et_pb_section bb_built=”1″ _builder_version=”3.0.105″ top_divider_color=”#0c71c3″ top_divider_height=”66px”][et_pb_row custom_padding=”27px|0px|0px|0px” _builder_version=”3.0.101″][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.105″ src=”https://www.soundsvisual.com/wp-content/uploads/2018/02/Keep-your-customers-hanging.png” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” align=”center” max_width=”72%” animation_style=”zoom” /][et_pb_text _builder_version=”3.0.105″ text_font=”Ubuntu|700|||||||” text_font_size=”27px” text_text_color=”#ffffff” header_font=”Ubuntu|700|||||||” inline_fonts=”Ubuntu” background_layout=”light”]

Top 10 tips for keeping your customers happy on-hold

 

No-one likes being kept on-hold but it’s fair to say that these days, to a certain extent, we mostly put up with it, as long as it’s done well. By that I mean we’re not left waiting in silence with no idea if anyone is coming back to us, or bombarded with aggressive loud music, or irritated by an annoying voice trying to flog us something else while we wait…

 

So here are 10 top tips for keeping your customers reasonably content when they are on-hold…

 

[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.101″ border_radii=”on|10px|10px|10px|10px” border_width_all=”2px” border_color_all=”#ededed”][et_pb_column type=”4_4″][et_pb_blurb title=”No 1″ _builder_version=”3.0.101″ header_level=”h1″ header_font=”Ubuntu||||||||” body_font=”Ubuntu||||||||”]

Use a professional voiceover.

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Choose music or a soundscape that represents your brand rather than something you like.

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Think about your customers. Apart from reassuring them that you won’t be long… what information would actually be helpful for them to hear.

[/et_pb_blurb][et_pb_blurb title=”No 4″ _builder_version=”3.0.101″ header_level=”h1″ header_font=”Ubuntu||||||||” body_font=”Ubuntu||||||||”]

Keep the voiced messages short and concise.

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Avoid the phrases that drive you mad when you’re on hold. Surveys have suggested that phrases along the lines of ‘your call is really important to us’ irritate customers.

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Making  your messages personal creates a connection between the company and caller. For example you could mention a staff member by their first name and their department.

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If you’re unsure of your writing abilities it’s worth paying a professional to script up your prompts / messages. Your on-hold production company will be able to help.

[/et_pb_blurb][et_pb_blurb title=”No 8″ _builder_version=”3.0.105″ header_level=”h1″ header_font=”Ubuntu||||||||” body_font=”Ubuntu||||||||” url_new_window=”off” use_icon=”off” use_circle=”off” use_circle_border=”off” icon_placement=”top” use_icon_font_size=”off” background_layout=”light”]

Don’t be afraid of humour. If it’s  appropriate for your brand, a little light-heartedness could keep your callers amused and in a more receptive mood.

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Plan to change your on-hold messages when necessary to keep them up to date with your business.

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See No 1

[/et_pb_blurb][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.101″][et_pb_column type=”4_4″][et_pb_team_member name=”Jonathan Slatter” position=”Producer at Sounds Visual” image_url=”https://www.soundsvisual.com/wp-content/uploads/2015/07/JS-Studio-Oct-2017.jpg” linkedin_url=”https://www.linkedin.com/in/jonathanslatter/” icon_color=”#606060″ _builder_version=”3.0.101″ background_image=”https://www.soundsvisual.com/wp-content/uploads/2016/03/faded-telephone-small-pond5.jpg” border_width_all=”1px” border_color_all=”#e2e2e2″]

Jonathan has been producing telephone hold audio for UK businesses for over 20 years. To discuss an on-hold package for your business call 01225 470011 or contact Sounds Visual here.

[/et_pb_team_member][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.101″][et_pb_column type=”4_4″][et_pb_cta title=”Get a free on-hold demo for your business” button_url=”https://www.soundsvisual.com/order-free-hold-audio-demo-business/” button_text=”Cick to order yours now” _builder_version=”3.0.101″ /][et_pb_contact_form _builder_version=”3.0.105″ title=”To discuss on-hold audio for your business please use the contact form below, or call 01225 470011. Direct email jono@soundsvisual.com” email=”jono@soundsvisual.com” captcha=”on” use_redirect=”off” custom_button=”off” button_icon_placement=”right”][et_pb_contact_field field_title=”Name” field_type=”input” field_id=”Name” required_mark=”on” fullwidth_field=”off” /][et_pb_contact_field field_title=”Email Address” field_type=”email” field_id=”Email” required_mark=”on” fullwidth_field=”off” /][et_pb_contact_field field_title=”Message” field_type=”text” field_id=”Message” required_mark=”on” fullwidth_field=”on” /][/et_pb_contact_form][/et_pb_column][/et_pb_row][/et_pb_section]

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Using DTMF tones with Audio TX

As well as using Audio TX for ISDN voiceover sessions, I also turn to it for phone patch sessions – in other words, to connect to landlines and mobile phones where the client wants to listen in to a voiceover session on an ordinary phone. If you dial into Audio TX from a mobile or ordinary landline, (not through an ISDN codec) it will automatically configure itself into the G.711 codec required to make the connection. If you want to dial out you’ll need to select this option when you add a new contact.

But what about if you need to dial into a conference call where you need to send some DTMF tones to get into the right ‘room’…  Audio TX doesn’t have this facility, but if you are on a Mac you might find it useful to know that you already have all the DTMF tones hidden away in a folder deep inside your system folder.

With your Mac routed to your Audio TX – just play the relevant DTMF tones (select the file and hit the space bar to play) and bingo  – the conference door will open. So how to find them…on my Mac they are located here:

HD/System/Library/Components/CoreAudio.component – RIGHT CLICK (CTL) THIS ONE and then select ‘Show Package Contents’: then it’s Contents/SharedSupport/SystemSounds/Telephony – I’ve made a copy of this telephony folder somewhere less deep to make things easier.

 

The list of DTMF tones on your Mac. Note # is labelled dtmf-pound.caf