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Phrases and Messages for your Business On-Hold Audio System

Here are some examples of phrases to use in your on-hold messaging, just to occasionally remind callers that you haven’t forgotten about them.
These are the little phrases that can occassionally go at the end of your marketing message. Remember…variety is the spice of life…
telephone hold music

  1. Please continue to hold…thank you
  2. Thanks for holding…we’ll be with you in just a moment.
  3. Thanks for holding…we’ll bewith you as soon as we can / as fast as we can.
  4. Ask for more details when you’re connected.
  5. Ask for more details when we take your call.
  6. Sorry to keep you waiting, a member of the team will be right with you / will answer your call shortly.
  7. Find our more at www.***.***.
  8. Let us know how we can help when we take your call.
  9. Ask for the details in just a moment.
  10. Let us know what you’re looking for in just a moment / when we take your call.
  11. Tell us what we can do for you in just a moment when we take your call.
  12. Thank you for waiting, we won’t be much longer.
  13. For more information, speak to a member of our team in just a moment.
  14. Your call is important to us….USE WITH CAUTION!
  15. We know you are waiting and appreciate your patience. Someone will be with you as soon as possible. Thank you.

Do you need help writing and recording On-Hold audio for your business? Talk to the experts today – click to email or call 07738 470011.
Sounds Visual have been producing on-hold audio for businesses around the UK since 1990.

  • We offer a high quality fast and affordable on-hold audio service and can help you with:
  • On-Hold Messages & Music
  • Auto Attendant Messasges
  • IVR Prompts
  • Answerphone Answer Machine Messages
  • Out of Hours Messages

Download the PDF guide to Effective On-Hold Audio

 

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Creating An Audio Store With WooCommerce

I have been creating sites selling downloadable audio products for a number of years now – going right back to the days of software called Actinic back in the 1990s.
I have recently been playing around with WooCommerce and using an excellent plugin for creating one of those really nice searchable list views of all your audio files. The plugin is called WooCommerce Product Table from Barn2.


I have recently created the explainer video showing you how to use the plugin to create your own Audio Store, which you can see below.

So…if you need an easy way to sell audio products online, with downloadable products and embedded music players – check out the Barn2 Product Table Plugin here.

Are you looking for easy to watch, professional explainer videos for your products and services? Just contact Jonathan on jono@soundsvisual.com or call the studio on 07738 47011.

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Final Cut X won’t load after Update | Catalina

After updaing Final Cut X I could not get it or Motion to load. The icon would just bounce in the dock and then immediately stop. Nothing.
I tried updating Catalina to 10.15.7 but no joy.

I was getting no crash report either. I set up a testing account and it failed but this time I received a crash report and saw this:

Application Specific Information:
/usr/lib/libcrypto.dylib
abort() called

Invalid dylib load. Clients should not load the unversioned 
libcrypto dylib as it does not have a stable ABI.

I then came across this site: https://dev.to/ruivieira/fixing-libcrypto-ansible-crashes-on-macos-mm2

I seem to remember installing ‘HomeBrew’ in the past and so made sense it might have been something to do with this. I followed thie instructions here and it worked.
I think I only needed to do this update:

$ brew update ; brew upgrade ; brew install openssl

So three hours later…Final Cut is working again. All this updating can be very time consuming.

 

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Funky Pigeon Christmas Radio Advertising 2020

Sounds Visual has produced the radio adverts for the Funky Pigeon Christmas 2020 campaign, voiced by Jono Slatter.

To check out the great offers mentioned in the ad, like 40% off when you buy 4 or more cards just head to funkypigeon.com
The adverts will be running on Heart NW, Heart Yorkshire, Gem and Hallam FM radio stations during November.

To discuss a radio commercial or jingle to advertise your business email jono@soundsvisual.com or use the contact form here. 

 

 

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Cataloging your music and audio files and adding tags

CD Ripper
Photo: Jonathan Slatter

Maybe I’m nostalgic for my CD collection, maybe I just have an aversion to more and more subscription services, but whilst I ‘get’ the whole music streaming convenience thing, there’s still something quite nice about having your own music library that you control, made up of audio files sourced from purchases, CDs & vinyl and even old cassette mixtapes. I’m showing my age now… But how to organise them and tag them quickly and easily….?

Tags

Tags are the metadata saved with your audio file. So in the case of an MP3 file you can imbed all sorts of information into the audio file like album, composer, artist, date, cover art and much more. Having the right tags makes it easy to find your tracks and organise albums and playlists. The same goes for uncompressed audio files like WAV files, although there doesn’t seem to be any way to embed cover art into a WAV file. You can however add all the usual metadata to WAVs, and if you’re working as an audio producer, film editor or anything involving professional audio, tags can be very useful for identifying rights holders. For composers it’s a very important way to embed your name, publisher, copyright information and more into your audio file before you send the files out into the ethernet.

Here are two really excellent free apps I have been using to catalogue and tag audio files.

Kid3 – Audio Tagger

Kid3 is great for batch editing a bunch of audio files. You can create tags from file names, create file names from tags, create directories from tags….and once you get your head around how it works, it’s quick and easy to use. There’s a very useful handbook here.
Video introduction to KID3
https://kid3.kde.org/

Musicbrainz Picard

Picard is an excellent tool for organising your music library. Again you need to spend a bit of time learning how it works, how to modify it to work for you, and then you will have an incredibly useful application for automating much of the work of sorting through your audio file library.
https://picard.musicbrainz.org/
Very helpful article on organising your music library including tips on using Picard.

I tend to use Picard to organise and tag my music library at home and have the excellent free VLC player to create playlists. In the recording studio I usually reach for KID3 to tag commercial audio files.

Happy tagging!

 

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Reupholstering the voiceover booth acoustic table

The lovely old acoustic table in the voiceover booth at Sounds Visual has a bit of history. I bought it second-hand in the early 1990s after it had started out life at Wiltshire Radio which went on to become GWR FM Wiltshire and today – Heart Wiltshire.

There’s something about this Covid-19 pandemic that seems to encourage me to get on with some of the  jobs I have been putting off for years – like replacing the rather disgusting cloth cover on the acoustic table.

Here it is in all its glory – admittedly it wasn’t quite this bad before I had started pulling the table out and dismantling it, but it did have some nasty 1980s style cigarette burns, a collection of coffee spills and one voice artist had decided that it was ok to scribble on the table with a biro… Well that is not ok anymore!

acoustic table old cloth
The well worn and cigarette burnt cloth on the  acoustic table

I had some specialist acoustic material leftover from reupholstering the podcast round table a year ago, so we now have matching tables! Dead posh.

Acoustic table new cover
The Acoustic table back in the booth with its smart new covering
Acoustic Table Close Up
New covering on the acoustic table with Beyer DT-150 headphones

The table looks like it’s a Canford Acoustic table with its multiple layers of cloth, thick felt, hardboard and wooden base. A piece of quality acoustic furniture that’s been a part of Sounds Visual since the early days.

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How to record a virtual choir during lockdown

The coronavirus lockdown has forced us all to find new ways of doing things, but also to stop doing some of the things we love. Singing in a choir or group might well be one of those, and it can be an uplifting experience for young and old that has many positive well-being benefits. However the chances of attending choir practise in person any time soon seems unlikely. So here are a few tips I learnt recording Bath Abbey’s Children’s Choir ‘The Melody Makers’ with their Director Shean Bowers, as we recently set about getting the children singing together again.

 

You can see the finished result of our recording of Offenbach’s Can Can in the YouTube video above. This was created with 28 members of the choir all recording their parts at home. The first thing to point out this is not a live recording with everyone dialling in on something like Zoom, this is what is known as a multitrack recording, where every part has its own track, it’s own unique audio file recorded by each choir member in their own time at home. The videos are then sent in to be mixed together to form a choir.

So what’s the process?

1. Create The Guide Video
Each member needs to sing along to the same guide track – and preferably not just an audio guide, but a visual guide of the conductor conducting the choir. So that’s the first thing to create.

In this example, the choir director videoed himself playing the piano accompaniment, and then while playing back this video through headphones on one device, he faced the camera on another device and videoed himself conducting the piano accompaniment with his usual prompts and encouragement for the children to follow. I can’t stress how important getting this right is. With people singing in acoustically dead environments like bedrooms and living rooms with headphones on, they may need lots of positive encouragement and guiding to get them singing out loud and proud.

We now have one video of the piano accompaniment, and another video of the conductor conducting. We need to sync the two videos together to create one video guide to send to the choir…

2. Syncing video…manually
Because our conductor has conducted in time to the original piano part we recorded, he will be perfectly in time, so long as they both start at the same time. What we need is an obvious moment to align both videos. Anything clear and distinctive will work. So for example the piano accompaniment might have a few bars introduction and the conductor might have counted the choir in to their start point. Just find that point in the piano accompaniment, hopefully if you look at the waveform of the audio it will obvious where that is. Now slide your conductor video along until his or her hand movement aligns with that moment. The rest of the video will now be in sync. On your video editor, learn the keyboard shortcuts to nudge clips back and forth a frame at a time to make it easier to align things perfectly.

You could simplify the process and avoid having to sync two videos at this stage, and have the piano player nod and gesture to help cue the choir rather than conduct. Or you could get the conductor to record their conducting without using headphones and have the camera pick up the sound of the piano accompaniment. However, I prefer to be able to control the balance of the piano and conductor with 2 separate videos. Keep in mind that when you come to mix the final performance you are going to lose the conductor’s voice audio and will just have the piano accompaniment to mix with the choir. So keep track of all the videos with clear titles/ labels. It’s worth getting the hang of syncing videos together as you’re going to be doing a lot of it!

Syncing video
Syncing the piano and conductor

To mix the 2 videos together I used Final Cut Pro but you can use pretty much any video editing programme and there are various free ones available.

If you have a difficult piece that some members struggle with, or are learning a new work, it might pay to make a guide video with a vocal part(s) too. It creates another step in the process, but it’s just a question of sending the guide video to the vocalist(s) and then mixing their videos with the original guide – to create a guide video with vocals!

3. Recording the choir

Send the newly created video guide to the choir members and ask them to play it back on a device (laptop, tablet, phone etc) with headphones (we only want the sound of their voice not the guide) and at the same time use another device to video themselves singing their part.

4. Recording tips for the choir

  1. Use the video app on your phone. No need to record in 4k ( in fact please don’t record in 4k as it makes the files sizes huge. HD or less is fine. See note below.
  2. The audio recording of modern cameras is surprisingly good. If you have options to record the audio uncompressed then even better.
  3. No need to get super close to the camera, a good arms length away or more is fine
  4. Don’t edit or adjust the videos just send the raw footage once happy with a take
  5. Try and label the file with your name and the name of the piece before sending.
  6. For big files use a free file sending service like wetransfer.com
  7. Record in a quiet fairly dry room like a living room or bedroom NOT in the bathroom!
  8. Try recording with one headphone or ear bud – it can make it easier to hear yourself and the accompaniment
The full choir on screen

To change the video settings on your phone you might have to go to the video app itself or via phone settings (iphone).

iphone video settings
Video settings on an iPhone 7 via phone settings
Huawei
Video settings on a Huawei (Android) phone via the video app

5. Mixing it together
As you receive lots of video files it’s easy to lose track of things, so stay super organised and use folders to keep it tidy and label files clearly as they come in.
Back in the video editor, I had the guide video in place and as the video files came in I assembled them in sync with the guide and resized them so I could fit all the member’s faces on the screen.
Once all the videos are in place you could adjust and balance the levels of audio, panning etc inside your video editor, but as I am a Logic Pro user, I exported the audio out of Final Cut using XML and imported it into Logic. That gave me separate audio tracks for each choir member, the conductor’s voice and the piano accompaniment as well as the movie for reference. I muted the original audio guide track and dropped in the original piano recording and lined it up in sync.

Editing in Final Cut Pro

Now with all the choir voices in Logic on separate tracks I was able to do a little or as much tweaking and editing as I wanted. One of the pieces was quite demanding and I used Logic’s flextime to adjust the occasional tuning and timing errors. I balanced the audio levels of the choir, removed any unwanted low end and noises, and then added a nice Audio Damage Hall Reverb to bring the sound to life. Once mixed, the audio was exported or ‘bounced’ down to a single stereo file. Then, back in Final Cut I imported and sync’d the newly mastered audio track to the guide track. Finally and don’t forget this part….mute or completely turn down the audio on all the original video clips. Your virtual choir should now be ready to export and upload to YouTube.

Edit in Logic Pro
Mixing the choir in Logic Pro

If you would like to discuss a virtual choir or band recording, contact Jonathan on jono@soundsvisual.com.

Melody Makers Choir Information

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Recording Greta Thunberg in Bristol 28th February 2020

After a long wait in the wind and persistent rain, Greta Thunberg addressed the massive crowd packed into every corner of College Green and right up Park Street.

Greta addressing the crowd on College Green

With a place right at the front we were able to get a really good recording off the stage PA as well as some nice footage of her recorded on a Canon C300 Mk II.

The audio was recorded on a AT BP4025 stereo mic straight onto a Sound Devices MixPre-3 recorder using the the Rode Blimp II to protect the mics from the elements.

Greta’s words:

Wow thank you so much for coming.
There are just people everywhere… I can’t see an end to it – thank you so much every single one of you for being here! And I’m so happy to be here in Bristol with all of you.

 

There will be a time when we will look back and ask ourselves what we did right now. How do we want to be remembered…

 

This is an emergency, people are already suffering and dying from the consequences of the climate and environmental emergency. But it will get worse… And still this emergency is completely ignored by the politicians, the media and those in power. Basically nothing is being done to halt this crisis, despite all the beautiful words and promises from our elected officials.

 

So what did we do during this crucial time? What will we do right now?

 

Well I will not stand aside and watch. I will not be silent while the world is on fire. Will you? World leaders are behaving like children so it falls on us to be the adults in the room. It should not be this way, we should not be the ones who will have to lead on this, and tell the uncomfortable truth. Once again they sweep their mess under the rug for us young people – for their children to clean up for them. But we must continue and we have to patient, and remember that the changes required will not happen overnight. Since the politics and the solutions needed are still far from sight. But if enough people are pushing for change then change will come, and we are those people. And every single person counts.

 

Just look at Bristol as an example. The other week the plans to expand Bristol Airport were cancelled, a lot thanks to climate activists. And of course this is far from enough but it shows that it does actually make a difference. Activism works, so I am telling you to act!

 

If you look throughout history all the great changes have come from the people. We are being betrayed by those in power and they are failing us but we will no back down. And if you feel threatened by that, then I have some very bad news for you. We will not be silenced because we are the change and change is coming whether you like it or not. Thank you and let’s march!

Greta Thunberg. Feb 28th 2020, Bristol.

The crowd on College Green Bristol listening to Greta
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After The Whistle Podcast With Lewis Moody

During the Rugby World Cup 2019, three episodes of the excellent rugby podcast ‘After The Whistle’ were recorded in the Sounds Visual podcast studio in Bath.
The three guests were Lion and Welsh International Jamie Roberts, Lion and England International hooker Mark Regan and England International and Bath centre Dan Hipkiss.

Dad hipkiss Lewis Moody Sounds Visual
Lewis Moody and Dan Hipkiss in the Sounds Visual Studio

Hosted for these three episodes by Lewis Moody, while is presenting partner Leon Lloyd was in Japan for the RWC, the style is very laid-back and refreshingly honest, with a look back at playing careers, as well as an insight into how the players adapt once their playing days are over.

Click here to listen to the After The Whistle Podcast

Lewis Moody Mark Regan
Lewis Moody with Mark Regan

To hire the podcast studio in Bath, please call Sounds Visual on 01225 470011.

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PODCASTING 101 Podcasting Beginners Guide

Creating your own podcast can be an extremely fun and rewarding experience. If you ever dreamt of being a podcaster but were not sure where to begin, this course by Jonathan Slatter will show you how to get started the right way!Creating your own podcast can be an extremely fun and rewarding experience. If you ever dreamt of being a podcaster but were not sure where to begin, this course by Jonathan Slatter will show you how to get started the right way!
Podcasting Beginners Course

Podcasters Beginners Guide
Check out the course at MacProVideo

Podcasting is bigger than ever, and it doesn’t look like its popularity is going to slow down anytime soon. It is one of the most accessible platforms for home-based reporters, musicians, business owners, etc. to reach and build an audience. In this course, you will learn everything you need to start recording your own podcasts, from connecting your gear, to recording and editing your voice using the free software Audacity.

This course starts by looking at all the essential gear you will need to start recording your podcast. You learn how to choose, handle and connect your microphone, and how to record your voice with the free software Audacity. Jonathan then explains how to edit your recordings, how to import music and adjust everything to get a well-balanced mix. You also learn to correct mistakes with punch-ins, how to record interviews with multiple microphones, and export your final podcast. Jonathan closes the course by sharing some invaluable tips to make your podcast even better.

So join Jonathan Slatter in this Beginners Guide course, and start podcasting!